FAQ's
What is Raw hair?
Raw Hair is unprocessed hair collected from a donor. It has NOT undergone ANY chemical treatment or steam treatment. It is not mixed with synthetic fibers or animal hair, unlike "Brazilian" or virgin hair from China. This is the highest quality hair in the world because it is 100% natural and raw!
Do you offer refunds?
Due to hygiene reasons and the nature of our products, we do not offer refunds. ALL SALES ARE FINAL.
However, we offer exchanges within 14 days of purchase if you meet all exchange requirements (see return policy)
PLEASE INSPECT YOUR ORDER & HAIR EXTENSIONS BEFORE INSTALLATION! If you notice any problems with your hair extensions or order, please contact us as soon as possible!
How long does it take to receive my order?
After processing, which typically ranges from 5-10 business days, standard shipping is 2-5 business days.
Overseas shipping may take up to 10 business days.
Processing times are not included in shipping times, so please take note of processing and shipping times. You should expect your order within 10-15 business days after ordering.
More questions? Explore our FAQ